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Poker Room F.A.Q

Choose A Topic:

01. How do I download the software?
02. How do I install the software?
03. How do I open my account?
04. What are the system requirements?
05. Can I have more than one Poker Rewards account?
06. I forgot my password, what should I do?
07. I've opened an account, but I haven't received an e-mail verification.
08. How can I see which games and tables are open?
09. Can I play for fun before I play for real?
10. How can I find a player at another table?
11. How does the waiting list work?
12. How do I open a table from the Entrance Hall?
13. Can I see hand histories?
14. What do the terms Avg. Pot and Plrs/Flop mean in the table?
15. How can I chat with other players at the table?
16. I don't understand what the players are saying in chat.
17. How do I know your games are fair?
18. What happens if I am disconnected while I'm playing?
19. How am I affected if a hand restarts?
20. What is the rake?
21. I want to see the game before I make a deposit. How can I do this?
22. How do you prevent collusion?
23. Why am I disconnected from the game and/or my screen freezes?
24. I'm receiving error messages. What should I do?
25. What is the "Rake" percentage for the house / House Rake Schedule


Answers

How do I download the software?

Just follow these fast and easy steps:

To download Poker Rewards click here.

A message will open, asking you to open the file or save it to your computer. Choose to save the program.

A second message window will appear asking you where to save the software. We recommend you save the software to your desktop. Once you click "save", the download will start.

After a few minutes when the download is complete, a message will appear on you screen. Click on the Poker Rewards icon to open the software "Installation Wizard".

Go to Download Helper for more information.


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How do I install the software?

Simply follow the on-screen instructions to begin the installation process.

Select a destination where the actual Poker Rewards software will be saved. The default location is the “Program Files” section of your hard drive. If you wish to save the software to a different location, choose it and click on “Next” to continue.

Congratulations! Your software has been installed and will load momentarily.

Go to Installation for more information.


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How do I open my account?

First, download and install the Poker Rewards software. For instructions, please see the Downloading and Installation Help. Once you've done this, you'll be ready to open your account.

Connect to the Poker Rewards software. At the log-in prompt, click on “register account”.

Choose whether you want to register as a Real Player, who plays for real money, or a Guest Player, who plays for free. Please note that you must be a Real Player to claim the sign-up bonus and to win any cash prizes.

Follow the on-screen instructions to open your account. If you have any questions, please contact our 24/7 support team

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What are the system requirements?

Poker Rewards 's minimum requirements are:

  • Pentium 100 MHz PC
  • Windows 95/98/NT/2000/ME
  • 16-bit (high color) video card
  • 16 MB of RAM
  • 20 MB of free hard drive space
  • Minimum if 14.4 bps modem with ISP connection.
Unfortunately, the download version of Poker Rewards is not available to players using Macintosh operating systems.

You will need to be connected to the Internet via your Internet Service Provider each time you login to Poker Rewards . If at any time during play you lose your internet connection, simply re-connect and return to the game you were playing.

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Can I have more then one Poker Rewards account?

Each player is only permitted one account.

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I forgot my password - what should I do?

Please contact our 24/7 support team

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I opened an account, but I haven't received an e-mail verification.

If you haven't received your e-mail verification, please send an e-mail to support@pokerrewards.com . You can also call a member of our 24/7 support team. Click here for a list of toll-free numbers.

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How can I see which games and tables are open?

When you log into Poker Rewards , you will be taken to our Entrance Hall. On this page, you can choose your preferred game from the tabs provided. We currently offer Texas Hold'em, Omaha, Seven-Card Stud, Five-Card Stud 1-on-1 and Tournaments. Once you select your game, the table list will be displayed.

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Can I practice for fun before I play for real?

Yes you can. When you log into Poker Rewards , you will be taken to our Entrance Hall. On this page, you can choose your preferred game from the tabs provided. Just scroll down to the bottom. We currently offer Texas Hold'em, Omaha, Seven-Card Stud, Five-Card Stud 1-on-1 and Tournaments. Once you select your game, the table list will be displayed.

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How can I find a player at another table?

You can search for players in the bottom right-hand corner of the Entrance Hall. Simply type in the alias of the player you want to find and you will be taken to his/her table. If the player is not logged in, you will be told.

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How does the waiting list work?

If your desired table is full, you can join a waiting list. You can do this from the main games page or from the table. You will be notified when a place is available.

You can also be placed on a waiting list if you wish to play a certain game and no players are available to play with you. You will be asked to select the minimum number of opponents you want to play against and when that number is reached, you will be notified.

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How do I open a table from the Entrance Hall?

Simply highlight the table that you want to play at by single clicking on the table in the list or by using the up and down arrow keys on your keyboard. Once your table is highlighted, double click the highlighted area or click the “Start” button below the table menu. The table will open.

You may open an empty table and wait for other players to arrive if you desire.

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Can I see hand histories?

Each played hand is assigned a unique number, which can be used to access a report of the hand's activity. If you have questions regarding a certain hand, right click on the table and select the “Previous Game Hand History” option. In that page, enter in the game number and click on “Look up.” You may view the history for any hand in which you played.

If you do not know the number of the hand you wish to view, work back from the number of the current hand in the hand history page. If you are concerned about a particular hand, please forward the information to support@pokerrewards.com .

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What do the terms Avg. Pot and Plrs/Flop mean in the table?

Avg. Pot is the term for the average, 30-hand rolling pot. Plrs/Flop is a percentage that represents the average number of players in a hand for the Flop.

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How can I chat with other players at the table?

In the bottom corner of the table window, you will see a chat window. When you wish to communicate with the other players, type your message in the chat window. When you are satisfied with your text, click the “enter” key and your text will go live. You may chat with players at any table – even if you aren't playing there at the time.

You are able to choose from several chat levels. You can do this in the “Full Details” drop-down menu.

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I don't understand what the players are saying in chat.

Players often use acronyms to express themselves in chat. Here is a list of some common expressions:

NH: Nice Hand
VN or VNH: Very Nice Hand
TX, TKS or TY: Thanks or Thank You
WTG: Way To Go
G1: Good One
BRB: Be Right Back
LOL: Laughing Out Loud
ROFL: Rolling on the Floor Laughing
CUL: See You Later
CYA: See You


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How do I know your games are fair?

If you haven't already read through our section on game security, please take a few moments to do so. We have stringent policies in place to ensure that the integrity of our games is never compromised. Also, please remember that poker is a game and with all games, you win and you lose. We encourage you to keep this in mind each time you play at our site.

If, at any time, you have questions or concerns regarding Poker Rewards games, please contact us.

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What happens if I am disconnected while I'm playing?

If you are disconnected, your hand will be protected by an All-In, unless you fold. Please see the list below for the ways that your hand can fold.

Administrators set a limit for the number of All-Ins in a 24-hour period to prevent the feature from being abused. The All-In Counter is reset each day at midnight.

Your hand will be folded if the following occurs:

  • You leave the room in the middle of the hand.
  • You leave the game by closing it – i.e. by clicking the “x” in the upper right hand corner of your screen
  • You click the fold button, either on purpose or by accident
  • You “Time Out” – i.e. you do not respond to your turn within 20 seconds


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How am I affected if a hand restarts?

On occasion, a hand that appears to have started (as indicated by the shuffle of the cards and the call to post blinds) will stop and restart. This will always be announced in the poker room and it will never affect your poker account. Any blinds or bets that were posted or made in the incomplete hand will not be taken from the players' accounts.

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What is the rake?

The rake is the amount of money that Poker Rewards takes for moderating the games. This applies to games without an ante. The rake equals 5 percent of the pot and is never more than $3.00.

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I want to see the game before I make a deposit. How can I do this?

First you will need to install our software and open your real money account. You will not be asked to register any credit card information at this point. Then, log in and choose a game to watch. When you're ready, you can make a deposit and start to play.

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How do you prevent collusion?

We take collusion very seriously at Poker Rewards and have employed sophisticated software to detect suspicious player activity. Players who are found to engage in collusion will be immediately and permanently suspended from Poker Rewards and the Poker Network.

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Why am I disconnected from the game and/or my screen freezes?

Disconnections usually occur as a result of a poor or inconsistent connection to the Internet. The Internet often reroutes information in times of heavy traffic causing delays. In an interactive game, such as poker, the system may interpret a delay as signifying that a player has quit the game. In this instance, you will be disconnected and you may receive an error message from your computer. You will not always receive such a message – sometimes it will simply appear that the game has stopped.



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I'm receiving error messages. What should I do?

Please contact our 24/7 support team and describe your problem in full detail.



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What is the "Rake" percentage for the house / House Rake Schedule

The "Rake" is the percentage of the pot that goes to the house. Poker Rewards uses a fixed schedule for its rake, based on the table limit and number of players.

All tables, with blinds 0.05/0.10* and up

# of Players Rake per Pot Max Rake
2 0.01 per 0.20 1
3-10 0.01 per 0.20 3

All tables, with blinds under 0.05/0.10*

# of PlayersRake per PotMax Rake
2-100.01 per 0.100.10

* - The numbers given reflect the currency value of the table.



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